Complaints Procedure

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Plymouth: 01752 215 173
Tavistock: 01822 851353
Liskeard: 01579 381251

A LOCAL, INDEPENDENT COMPANY SERVING PLYMOUTH FOR OVER 10 YEARS

The Plumbing Doctor provides an honest, local, prompt and professional plumbing and heating service across Plymouth, Saltash, Tavistock, Ivybridge, Yelverton, Princetown, Torpoint, Liskeard and surrounding areas. 
A 5 STAR SERVICE GUARANTEED
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Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. 

Either call us on 01752 215173, or write to us 124 Leatfield Drive, Plymouth, Devon, PL6 5EZ 
We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209 or by going to http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/
For a high quality plumbing and heating service in Plymouth and surrounding areas, contact the team at The Plumbing Doctor today
Plymouth: 01752 215 173
124 Leatfield Drive, Crownhill, Plymouth PL6 5EZ
Or let us know when you’re free and we’ll arrange to visit you for a free onsite survey and quotation

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